Freight is quoted per order — courier for samples, sea or air for bulk, typically from Qingdao port. Tracking and damage claims are handled with your order number.
Last updated: October 2026
Shipping is arranged per confirmed order. The exact lead time, shipping method and terms are written on your quotation.
Production starts after the specification (and, for first orders, the sample or measured photos) is confirmed. The lead time is confirmed in writing on the quotation before you commit. Once your order ships, we send you the tracking number or bill of lading copy by email or WhatsApp.
We ship to most countries worldwide. Because this Site works on quotations rather than a checkout cart, freight is quoted per order based on your location, the order weight and volume, and the shipping method you choose.
Small parcels and samples: international courier (DHL, FedEx, UPS), typically 3–7 business days door to door once shipped.
Larger orders: air freight, or sea freight as LCL or FCL, typically from Qingdao port. Sea transit times vary by destination and sailing schedule.
Delivery times are estimates and may vary due to customs processing, holidays, or other factors.
International orders may be subject to import duties, taxes, and customs fees imposed by your country. These charges are the responsibility of the customer and are not included in the product price or shipping cost. Please check with your local customs office for details before placing an order.
Once your order is shipped, you will receive the tracking number or shipping documents from us. You can use the tracking number on the carrier's website, or simply write to us and we will follow the shipment for you.
If your package is lost or significantly delayed, please contact us with your order number.
If your item arrives damaged, please notify us within 7 days of delivery with photos of the damage and packaging. We will work with the carrier and the insurance to resolve the issue and may offer a replacement or refund.
Please make sure the consignee details on your order confirmation are correct. We are not responsible for packages delivered to an incorrect address provided by the customer. If you need to change the address, contact us as soon as possible before the order ships.
We quote EXW or FOB (Qingdao) as standard; other terms can be discussed. Each shipment comes with a commercial invoice and packing list; certificates of origin and other shipping documents are available on request — mention them at the quotation stage.